SHIPPING AND RETURNS
WHITE GLOVE SERVICE
Furniture (sofas, lounge chairs, multi-item orders too large to ship via regular mail) will be delivered via white glove service. Items shipping white glove will be brought into your home, placed into the room of your choice, unpacked, and packaging removed. Because of this specialized service, please allow up to 4-6 weeks for delivery.
DELIVERY LEAD TIME
At Acacia Home & Garden, each piece is made-to-order, and specially packed just for you. Please allow 2-4 weeks for delivery with an exception of white glove service which can take longer. If you require a signature upon delivery or have certain date requests, there may be an upcharge to make these special arrangements.
At Acacia Home & Garden, we make it our personal goal to only deliver the best in quality, design, and craftsmanship. We personally inspect each piece prior to shipment to ensure your order is in perfect condition before leaving our warehouse. Upon receipt, please immediately inspect your purchase for any concerns before disposing of the packaging and outer box. Notify us of any damages (within 72 hours); we will promptly arrange for a replacement. If you do not inspect your purchase upon immediate receipt and further transport it to a second location, you will not be eligible for a replacement. Please note that all special requests are final sale. We reserve the right to opt for a full refund over a replacement. If you are dissatisfied for any other reason, you may return your purchase within 30 days after receipt of the order for the value of the merchandise. You will be responsible for accrued shipping charges as well as a 25% re-stocking fee due to the made-to-order and made-to- finish nature of our products. We list details, as well as dimensions, on each product page and encourage requesting swatches and finished samples prior to ordering to eliminate any confusion. If you have any questions whatsoever, please contact us before you make your purchase and we will be happy to walk you through any concerns. For detailed procedures for returning items, please contact Customer Service at firstname.lastname@example.org.
All sales are final / No returns. If merchandise is received damaged, we will arrange for a replacement.
(Photos may be requested).